Telesales / Customer Service

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Working in the office

In addition to our sales representatives in the field, we also offer in-house jobs with customer contact. So you can work in both the telesales team and in customer service. No matter where you work, the main task is to take care of the customers. KENT as a " problem solver ". Customer loyalty is very important for KENT!  KENT can help you with our products. This happens only through direct contact.

We are always ready to help, not only with products but also with expertise and know-how. So All feedback is highly appreciated because it allows us to both expand our offer and further develop our products.
 

Telesales:

  • You get your own customer base to manage
  • In addition to a monthly basic salary, by increasing sales you can share in the success
  • You look after a selection of small and large customers. Whenever they have a concern, you’re in contact
  • Be available to customers who contact you for technical questions
  • You will receive intensive training so that you can easily answer the questions yourself and give advice on topics

 

Customer Service:

  • First point of contact for inquiries and orders from our existing customers
  • Communication with our customers via phone or via e-mail
  • Providing advice and support to our customers regarding products, orders and returns process
  • Supporting the team in the process of optimizing and optimizing all processes within the customer service department

 

These benefits apply to both areas of responsibility:

  • It's about maintaining good relationships with our customers and always offering them the best solutions with the help of your product know-how.
  • Further development individually: each employee receives their personal training plan including special training
  • Meals are provided: fruit, coffee, tea and water are available free of charge
  • Short communication channels, open doors and helpful, committed colleagues
  • Regulated working hours enable an ideal work-life balance!